Terms and conditions

By accessing this website and our Online Store you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The BLUE VELVET SHOES website is provided solely for your personal use. You may not use this website for any commercial purpose. This website was produced by Reactive Graphics, if you have any comments regarding the design of the site please visit www.reactivegraphics.co.uk

PAYMENT TYPES

Blue Velvet Shoes accepts major debit and credit cards. All prices are inclusive of VAT

CONFIRMATION OF ORDER

Once your order has been received by us, you will receive a confirmation by phone, fax or email.

STOCK AVAILABILITY

The confirmation you receive is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfil your order, you will be contacted in 2-3 working days.

HEEL HEIGHTS

Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.

SIZES

All sizes are shown in UK sizes.

HOW ARE YOUR ITEMS DELIVERED

UK: Your items are sent by Royal Mail Special Delivery. On receipt of the goods a signature will be required.

EXCHANGE AND REFUND

If you are not completely satisfied with our products please return it within 14 days from the date of purchase. Goods must be returned in perfect condition, unworn with original packaging and with proof of purchase to Blue Velvet Shoes 174 Kings Road, London SW3 4UP. Shipping cost paid by customer at the time of purchase is not refundable. Customer is responsible to pay for shipment of return goods. Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. This does not affect your statutory rights.

GENERAL

Blue Velvet Shoes reserves the right to refuse any order.

PRIVACY STATEMENT

We are committed to protect your privacy. Personal information is collected when you have an online enquiry, and may include company details, contact name, telephone, fax, email address. This information is required to provide you with the best possible service and may also be used to communicate with you by post, telephone, fax or email in the future, unless we are instructed by you not to do so. This information will not be divulged to a third party unless it is to a supplier who processes data on our behalf or it is necessary as part of the service we provide under the data protection act 1998 you are entitled to view any information we hold on by paying a small fee. Please contact us for further information. If your have any requests concerning your personal data information please contact us.

Toscano Ltd Registered in England, 174 Kings Road, London, SW3 4UP
company registration: 3602537
VAT Registration number: 722971624